📑 Privacy Policy Contents
📊 Data Collection & Usage
🔒 Data Protection
🛡️ Your Rights
1. Introduction
Welcome to MyCartly, operated by Eminence SAB Solutions, Abuja, Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
🔒 Our Commitment
We treat your personal data with the highest standards of security and confidentiality. By using MyCartly, you consent to the practices described in this Privacy Policy.
2. Information We Collect
👤 Personal Information
We collect information that identifies you personally, including:
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Username, password, profile picture, preferences
- Contact Information: Shipping address, billing address, contact details
- Payment Information: Bank details, payment card information (processed securely)
🛒 Transaction Information
When you make purchases or sales through MyCartly, we collect:
- Order details and purchase history
- Payment transaction records
- Shipping and delivery information
- Return and refund records
📱 Technical Information
We automatically collect technical data when you use our platform:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Location Data: General location based on IP address or precise location with consent
🏪 Shop Owner Business Information
For Shop Owners, we collect additional business information:
- Business registration details and tax information
- Product catalogs and inventory data
- Sales performance and analytics
- Customer service interactions and records
3. How We Use Your Information
🚚 Service Provision
Process transactions, manage accounts, provide customer support, and facilitate buyer-seller connections.
🛡️ Security & Fraud Prevention
Detect and prevent fraudulent activities, monitor for security threats, and protect our platform.
📈 Platform Improvement
Analyze usage patterns, improve user experience, and develop new features and services.
📧 Communication
Send transaction updates, service announcements, and marketing communications (with consent).
⚖️ Legal Compliance
Comply with legal obligations, resolve disputes, and enforce our Terms of Service.
💼 Business Operations
Process payouts, manage financial settlements, and provide business analytics to Shop Owners.
Legal Basis for Processing
We process your personal data based on: (1) your consent, (2) performance of contract, (3) legal obligations, and (4) legitimate business interests.
4. Data Sharing & Disclosure
When We Share Your Information
| Recipient | Purpose | Data Shared |
|---|---|---|
| Buyers & Shop Owners | Facilitate transactions | Contact details, order information |
| Payment Processors | Process payments | Payment information, transaction details |
| Shipping Partners | Delivery services | Shipping address, contact information |
| Legal Authorities | Legal compliance | As required by law or legal process |
| Service Providers | Platform operations | Necessary operational data |
🔒 Data Protection in Sharing
We ensure all third parties receiving your data are contractually obligated to protect it and use it only for the purposes we specify. We do not sell your personal information to third parties.
5. Data Security
Encryption
All data transmitted to and from our platform is encrypted using TLS/SSL technology
Access Controls
Strict access controls and authentication mechanisms protect your data
Monitoring
Continuous security monitoring and threat detection systems
Security Measures
We implement comprehensive security measures including:
- Regular security assessments and penetration testing
- PCI DSS compliance for payment data protection
- Secure data storage with encryption at rest
- Employee training on data protection and privacy
- Incident response and data breach procedures
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices.
6. Data Retention
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Information | While account is active + 3 years | Service provision & legal requirements |
| Transaction Records | 7 years from transaction date | Tax and financial regulations |
| Customer Support Data | 3 years from last interaction | Service quality & dispute resolution |
| Marketing Data | Until consent withdrawal + 1 year | Marketing preferences |
| Website Analytics | 26 months | Platform improvement |
Data Deletion
Upon account deletion request, we will delete or anonymize your personal data within 30 days, except where we need to retain certain information for legal, regulatory, or legitimate business purposes.
7. Your Privacy Rights
📋 Access & Portability
Request access to your personal data and receive it in a portable format.
✏️ Correction
Request correction of inaccurate or incomplete personal information.
🗑️ Deletion
Request deletion of your personal data under certain circumstances.
⏸️ Restriction
Request restriction of processing in specific situations.
🚫 Objection
Object to processing of your personal data for direct marketing.
📧 Consent Withdrawal
Withdraw consent at any time where processing is based on consent.
Exercising Your Rights
To exercise your privacy rights, you can:
- Use privacy settings in your account dashboard
- Contact us at privacy@mycartly.ng
- Submit a data subject access request through our platform
We respond to all legitimate requests within 30 days and may need to verify your identity before processing your request.
Questions About Your Privacy?
Contact our privacy team for any questions about how we protect and handle your data
MyCartly by Eminence SAB Solutions • Last Updated: November 2025