MyCartly Terms & Conditions

🚨 Important Notice

These Terms govern your use of MyCartly as either a Shop Owner or Buyer. MyCartly serves as an online marketplace facilitating connections between Shop Owners and Buyers, but does not take ownership of goods or services sold through the platform.

Shop Owner: Any registered seller using MyCartly to list or sell products/services.

Buyer: Any individual or entity purchasing goods or services through MyCartly.

Wallet: The account balance held by MyCartly on behalf of the Shop Owner.

Chargeback: A transaction reversal initiated by a buyer or bank.

Shop Owners must:

• Fulfill all orders accurately and timely
• Provide truthful and lawful product/service descriptions
• Comply with applicable laws and platform rules

Payments from Buyers are processed via MyCartly's payment gateway and credited to Shop Owners' Wallet accounts.

Zero-Tolerance for Non-Fulfilment

MyCartly does not provide, arrange, or facilitate delivery of physical goods. Every Shop Owner is 100% responsible for fulfillment, delivery, accuracy, and condition of goods sold on MyCartly.

Any failure to deliver goods or services as purchased automatically places the Shop Owner in direct liability for any resulting dispute or chargeback.

Chargeback Liability

In the event of a chargeback:

• The full chargeback amount
• All associated bank fees
• Investigation/administrative fees
• Any penalties applicable under this Terms of Service

will be deducted from the Shop Owner's MyCartly Wallet balance.

If the wallet balance is unable to cover these costs, the Shop Owner agrees to:

• Allow MyCartly to apply future payouts against the outstanding amount, or
• Settle the required amount within 72 hours of notification.

Evidence Submission

If a buyer files a dispute, the Shop Owner must provide clear proof of delivery, customer confirmation, or evidence of product/service completion within 48 hours. Failure to do so may result in the dispute being decided against the Shop Owner.

Excessive Chargebacks

MyCartly reserves the right to:

• Issue warnings
• Place rolling reserves
• Increase payout hold periods
• Impose penalties
• Limit the Shop Owner's transaction volume
• Or permanently suspend the Shop Owner's account

if the Shop Owner exceeds a chargeback ratio of 1% of monthly transactions.

Irreversible Decisions

Decisions made by MyCartly's Risk & Compliance Team regarding chargebacks are final, based on evidence and platform policies.

Violation	Penalty
Failure to deliver goods/services	₦10,000 per incident + full refund + chargeback costs
Providing misleading, false, or fraudulent product/service details	₦25,000 per incident + possible suspension
Uploading fake proof of delivery	₦50,000 + immediate account suspension or termination
Attempting to bypass MyCartly payment systems	₦100,000 + permanent termination
Excessive cancellation (>10% of monthly orders)	₦5,000 per excess cancellation

Violation	Penalty
Delayed response to disputes beyond 48 hours	₦3,000 per dispute
Delayed order fulfillment beyond agreed timeframe	₦2,000 per order
Abusive behavior towards buyers or platform staff	Warning → ₦10,000 → suspension

Violation	Penalty
Selling banned, restricted, or counterfeit items	₦50,000 + permanent termination
Misuse of customer data	₦100,000 + legal escalation

Note: MyCartly reserves the right to adjust penalties depending on severity, intent, and pattern of behavior.

Standard Payout Cycle

Payouts are processed every 24–48 hours, subject to successful verification, fraud screening, bank network availability, and compliance checks.

Payout Hold & Reserve Policy

To protect buyers and maintain platform security, MyCartly may place:

• Temporary payout holds
• Rolling reserves, or
• Extended settlement periods

especially for new or high-risk accounts, suspicious transactions, or accounts with high dispute rates.

Payout Adjustments for Risk Events

MyCartly may delay or adjust payouts in the following cases:

• Active disputes or chargebacks
• Irregular transaction patterns
• Suspicion of fraud
• Failure to fulfill recent orders
• Violation of platform policies

During such events, MyCartly may withhold up to 100% of funds necessary to cover potential liabilities.

Deductions from Payouts

MyCartly may deduct from Shop Owner payouts:

• Chargebacks
• Refunds
• Bank fees
• Penalties (as per Section 8)
• Negative balances
• Compliance-related adjustments

Shop Owner Banking Information

Shop Owners are responsible for providing correct bank details. MyCartly is not liable for delays or losses caused by incorrect account information.

Final Settlement on Account Termination

Upon account closure or termination:

• Payouts may be withheld for up to 90 days to ensure all disputes and liabilities are fully resolved.
• Remaining balances, minus any chargebacks and penalties, will be released to the Shop Owner.

Grounds for Suspension or Termination

MyCartly may suspend or terminate Shop Owner accounts for:

• Violation of these Terms or policies
• Fraud or suspected fraudulent activity
• Excessive chargebacks or disputes
• Non-fulfillment of orders
• Illegal or prohibited activities
• Failure to pay penalties or outstanding balances
• Any other reason deemed necessary to protect the platform, buyers, or MyCartly.

Suspension Process

Suspended accounts will have limited or no access to the platform and payouts may be withheld pending investigation.

Termination Process

Terminated accounts will lose all access, and all outstanding balances will be handled as per Section 9.6.

Appeals

Shop Owners may appeal suspension or termination decisions by contacting MyCartly support within 7 days. Appeals will be reviewed but final decisions rest with MyCartly.

12. Governing Law & Jurisdiction

13. Changes to Terms

For any questions regarding these Terms, please contact: